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      У компнии ДЕЛЛ  гарантия на серверное оборудование составляет 3 года   ( 3 Yr Prosupport and Next Business Day ),  но за дополнительную плату можно увеличить срок гарантийной поддержки или ее вид   на уже купленное оборудование  или же купить новое с новым статусом
DELL System Service&Support 732-11844 6M Prosupport and 4hr Mission Critical DELL PV114T поставка 5 дней
DELL System Service&Support 732-11845 1Yr Prosupport and 4hr Mission Critical DELL PV114T поставка 5 дней
DELL System Service&Support 732-11846 2Yr Prosupport and 4hr Mission Critical DELL PV114T поставка 5 дней
DELL System Service&Support 732-11847 3Yr Prosupport and 4hr Mission Critical DELL PV114T поставка 5 дней
DELL System Service&Support 732-11862 6M Prosupport and Next Business Day On-Site Service DELL PV114T поставка 5 дней
DELL System Service&Support 732-11863 1Yr Prosupport and Next Business Day On-Site Service DELL PV114T поставка 5 дней
DELL System Service&Support 732-11864 2Yr Prosupport and Next Business Day On-Site Service DELL PV114T поставка 5 дней
DELL System Service&Support 732-11865 3Yr Prosupport and Next Business Day On-Site Service DELL PV114T поставка 5 дней
DELL System Service&Support 732-11937 6M Prosupport and 4hr Mission Critical DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11938 1Yr Prosupport and 4hr Mission Critical DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11939 2Yr Prosupport and 4hr Mission Critical DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11940 3Yr Prosupport and 4hr Mission Critical DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11955 6M Prosupport and Next Business Day On-Site Service DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11956 1Yr Prosupport and Next Business Day On-Site Service DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11957 2Yr Prosupport and Next Business Day On-Site Service DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-11958 3Yr Prosupport and Next Business Day On-Site Service DELL PV122T / PV124T  / TL2000/4000 поставка 5 дней
DELL System Service&Support 732-12093 6M ProSupport and 4hr Mission Critical DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12094 1Yr ProSupport and 4hr Mission Critical DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12095 2Yr ProSupport and 4hr Mission Critical DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12096 3Yr ProSupport and 4hr Mission Critical DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12111 6M ProSupport and Next Business Day On-Site Service DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12112 1Yr ProSupport and Next Business Day On-Site Service DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12113 2Yr ProSupport and Next Business Day On-Site Service DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12114 3Yr ProSupport and Next Business Day On-Site Service DELL MD1200 / MD1000 / MD1220 / MD1120 поставка 5 дней
DELL System Service&Support 732-12501 6M Prosupport and 4hr Mission Critical DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12502 1Yr Prosupport and 4hr Mission Critical DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12503 2Yr Prosupport and 4hr Mission Critical DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12504 3Yr Prosupport and 4hr Mission Critical DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12519 6M Prosupport and Next Business Day On-Site Service DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12520 1Yr Prosupport and Next Business Day On-Site Service DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12521 2Yr Prosupport and Next Business Day On-Site Service DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-12522 3Yr Prosupport and Next Business Day On-Site Service DELL MD3000i / MD3000 поставка 5 дней
DELL System Service&Support 732-10913 6M ProSupport and 4hr Mission Critical DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10914 1Yr ProSupport and 4hr Mission Critical DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10915 2Yr ProSupport and 4hr Mission Critical DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10916 3Yr ProSupport and 4hr Mission Critical DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10931 6M ProSupport and Next Business Day On-Site Service DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10932 1Yr ProSupport and Next Business Day On-Site Service DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10933 2Yr ProSupport and Next Business Day On-Site Service DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-10934 3Yr ProSupport and Next Business Day On-Site Service DELL T100 / T310 / PE830 / T300 / PE700 / T105 / PE800 / PE840 поставка 5 дней
DELL System Service&Support 732-17106 6M ProSupport and 4hr Mission Critical DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17107 1Yr ProSupport and 4hr Mission Critical DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17108 2Yr ProSupport and 4hr Mission Critical DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17109 3Yr ProSupport and 4hr Mission Critical DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17124 6M ProSupport and Next Business Day On-Site Service DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17125 1Yr ProSupport and Next Business Day On-Site Service DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17126 2Yr ProSupport and Next Business Day On-Site Service DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17127 3Yr ProSupport and Next Business Day On-Site Service DELL PE1955 / PE1855 / M605 / M1000E / M600 / M610 поставка 5 дней
DELL System Service&Support 732-17198 6M ProSupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17199 1Yr ProSupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17200 2Yr ProSupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17201 3Yr ProSupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17216 6M ProSupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17217 1Yr ProSupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17218 2Yr ProSupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17219 3Yr ProSupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17228 6M Prosupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17229 1Yr Prosupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17230 2Yr Prosupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17231 3Yr Prosupport and 4hr Mission Critical DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17246 6M Prosupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17247 1Yr Prosupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17248 2Yr Prosupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17249 3Yr Prosupport and Next Business Day On-Site Service DELL M1000E / M805 / M905 поставка 5 дней
DELL System Service&Support 732-17296 6M ProSupport and 4hr Mission Critical DELL R710 поставка 5 дней
DELL System Service&Support 732-17297 1Yr ProSupport and 4hr Mission Critical DELL R710 поставка 5 дней
DELL System Service&Support 732-17298 2Yr ProSupport and 4hr Mission Critical DELL R710 поставка 5 дней
DELL System Service&Support 732-17299 3Yr ProSupport and 4hr Mission Critical DELL R710 поставка 5 дней
DELL System Service&Support 732-17314 6M ProSupport and Next Business Day On-Site Service DELL R710 поставка 5 дней
DELL System Service&Support 732-17315 1Yr ProSupport and Next Business Day On-Site Service DELL R710 поставка 5 дней
DELL System Service&Support 732-17316 2Yr ProSupport and Next Business Day On-Site Service DELL R710 поставка 5 дней
DELL System Service&Support 732-17317 3Yr ProSupport and Next Business Day On-Site Service DELL R710 поставка 5 дней
DELL System Service&Support 732-17405 6M ProSupport and 4hr Mission Critical DELL R610 поставка 5 дней
DELL System Service&Support 732-17406 1Yr ProSupport and 4hr Mission Critical DELL R610 поставка 5 дней
DELL System Service&Support 732-17407 2Yr ProSupport and 4hr Mission Critical DELL R610 поставка 5 дней
DELL System Service&Support 732-17408 3Yr ProSupport and 4hr Mission Critical DELL R610 поставка 5 дней
DELL System Service&Support 732-17423 6M ProSupport and Next Business Day On-Site Service DELL R610 поставка 5 дней
DELL System Service&Support 732-17424 1Yr ProSupport and Next Business Day On-Site Service DELL R610 поставка 5 дней
DELL System Service&Support 732-17425 2Yr ProSupport and Next Business Day On-Site Service DELL R610 поставка 5 дней
DELL System Service&Support 732-17426 3Yr ProSupport and Next Business Day On-Site Service DELL R610 поставка 5 дней
DELL System Service&Support 732-17514 6M ProSupport and 4hr Mission Critical DELL R410 поставка 5 дней
DELL System Service&Support 732-17515 1Yr ProSupport and 4hr Mission Critical DELL R410 поставка 5 дней
DELL System Service&Support 732-17516 2Yr ProSupport and 4hr Mission Critical DELL R410 поставка 5 дней
DELL System Service&Support 732-17517 3Yr ProSupport and 4hr Mission Critical DELL R410 поставка 5 дней
DELL System Service&Support 732-17532 6M ProSupport and Next Business Day On-Site Service DELL R410 поставка 5 дней
DELL System Service&Support 732-17533 1Yr ProSupport and Next Business Day On-Site Service DELL R410 поставка 5 дней
DELL System Service&Support 732-17534 2Yr ProSupport and Next Business Day On-Site Service DELL R410 поставка 5 дней
DELL System Service&Support 732-17535 3Yr ProSupport and Next Business Day On-Site Service DELL R410 поставка 5 дней
DELL System Service&Support 732-17623 6M ProSupport and 4hr Mission Critical DELL T410 поставка 5 дней
DELL System Service&Support 732-17624 1Yr ProSupport and 4hr Mission Critical DELL T410 поставка 5 дней
DELL System Service&Support 732-17625 2Yr ProSupport and 4hr Mission Critical DELL T410 поставка 5 дней
DELL System Service&Support 732-17626 3Yr ProSupport and 4hr Mission Critical DELL T410 поставка 5 дней
DELL System Service&Support 732-17641 6M ProSupport and Next Business Day On-Site Service DELL T410 поставка 5 дней
DELL System Service&Support 732-17642 1Yr ProSupport and Next Business Day On-Site Service DELL T410 поставка 5 дней
DELL System Service&Support 732-17643 2Yr ProSupport and Next Business Day On-Site Service DELL T410 поставка 5 дней
DELL System Service&Support 732-17644 3Yr ProSupport and Next Business Day On-Site Service DELL T410 поставка 5 дней
DELL System Service&Support 732-17732 6M ProSupport and 4hr Mission Critical DELL T710 поставка 5 дней
DELL System Service&Support 732-17733 1Yr ProSupport and 4hr Mission Critical DELL T710 поставка 5 дней
DELL System Service&Support 732-17734 2Yr ProSupport and 4hr Mission Critical DELL T710 поставка 5 дней
DELL System Service&Support 732-17735 3Yr ProSupport and 4hr Mission Critical DELL T710 поставка 5 дней
DELL System Service&Support 732-17750 6M ProSupport and Next Business Day On-Site Service DELL T710 поставка 5 дней
DELL System Service&Support 732-17751 1Yr ProSupport and Next Business Day On-Site Service DELL T710 поставка 5 дней
DELL System Service&Support 732-17752 2Yr ProSupport and Next Business Day On-Site Service DELL T710 поставка 5 дней
DELL System Service&Support 732-17753 3Yr ProSupport and Next Business Day On-Site Service DELL T710 поставка 5 дней
DELL System Service&Support 732-18251 6M ProSupport and 4hr Mission Critical DELL T110 поставка 5 дней
DELL System Service&Support 732-18252 1Yr ProSupport and 4hr Mission Critical DELL T110 поставка 5 дней
DELL System Service&Support 732-18253 2Yr ProSupport and 4hr Mission Critical DELL T110 поставка 5 дней
DELL System Service&Support 732-18254 3Yr ProSupport and 4hr Mission Critical DELL T110 поставка 5 дней
DELL System Service&Support 732-18269 6M ProSupport and Next Business Day On-Site Service DELL T110 поставка 5 дней
DELL System Service&Support 732-18270 1Yr ProSupport and Next Business Day On-Site Service DELL T110 поставка 5 дней
DELL System Service&Support 732-18271 2Yr ProSupport and Next Business Day On-Site Service DELL T110 поставка 5 дней
DELL System Service&Support 732-18272 3Yr ProSupport and Next Business Day On-Site Service DELL T110 поставка 5 дней
DELL System Service&Support 732-18358 6M ProSupport and 4hr Mission Critical DELL R210 поставка 5 дней
DELL System Service&Support 732-18359 1Yr ProSupport and 4hr Mission Critical DELL R210 поставка 5 дней
DELL System Service&Support 732-18360 2Yr ProSupport and 4hr Mission Critical DELL R210 поставка 5 дней
DELL System Service&Support 732-18361 3Yr ProSupport and 4hr Mission Critical DELL R210 поставка 5 дней
DELL System Service&Support 732-18376 6M ProSupport and Next Business Day On-Site Service DELL R210 поставка 5 дней
DELL System Service&Support 732-18377 1Yr ProSupport and Next Business Day On-Site Service DELL R210 поставка 5 дней
DELL System Service&Support 732-18378 2Yr ProSupport and Next Business Day On-Site Service DELL R210 поставка 5 дней
DELL System Service&Support 732-18379 3Yr ProSupport and Next Business Day On-Site Service DELL R210 поставка 5 дней
DELL System Service&Support 732-18465 6M ProSupport and 4hr Mission Critical DELL R510 поставка 5 дней
DELL System Service&Support 732-18466 1Yr ProSupport and 4hr Mission Critical DELL R510 поставка 5 дней
DELL System Service&Support 732-18467 2Yr ProSupport and 4hr Mission Critical DELL R510 поставка 5 дней
DELL System Service&Support 732-18468 3Yr ProSupport and 4hr Mission Critical DELL R510 поставка 5 дней
DELL System Service&Support 732-18483 6M ProSupport and Next Business Day On-Site Service DELL R510 поставка 5 дней
DELL System Service&Support 732-18484 1Yr ProSupport and Next Business Day On-Site Service DELL R510 поставка 5 дней
DELL System Service&Support 732-18485 2Yr ProSupport and Next Business Day On-Site Service DELL R510 поставка 5 дней
DELL System Service&Support 732-18486 3Yr ProSupport and Next Business Day On-Site Service DELL R510 поставка 5 дней

 

Tаблица сравнения базовой гарантии  и гарантии Prosuppor
Функционал Базовая гарантия ProSupport
Удаленная поддержка по телефону и e-mail 8 x 5  24/7/365
Тип поддержки только первая линия поддержки поддержка экспертами от 1 до 3 линии
Замена аппаратных компонент вкл. вкл.
Поддержка на месте на следующий рабочий день* Большинство замен неисправных компонент осущ. Заказчиком. Инженер Делл на такие заявки не выезжает. Если Заказчик требует выезда, то необходима дополнительная оплата. вкл.
Наличие процесса ускоренного решения проблем недоступно вкл.
Подключение Технического менеджера по решению критичных заявок недоступно вкл.
Подключение выделенных экспертов к решению сложных проблем недоступно вкл.
Приоритезация критичных заявок недоступно вкл.
Решение проблем приоритета 1 недоступно предоставляется вместе с Mission Critical
Автоматическое заведение сервисной заявки при аппаратном отказе с использованием ПО Dell SupportAssist****** недоступно вкл.
Поддержка на месте в течение 4 часов** недоступно доступно вместе с Mission Critical
Поддержка системного ПО недоступно вкл.
Диагностика и устранение неполадок для стороннего ПО*** недоступно вкл.
Помощь в начальной установке пользовательского ПО и настройке сетевого соединения недоступно вкл.
Использование выделенного локального склада**** недоступно предоставляется вместе с Mission Critical
Ускоренная замена неисправных компонент без задержки на диагностику (диагностика осуществляется администратором системы) через портал Dell TechDirect***** недоступно вкл.
Поддержка ноутбука вне территории покупки недоступно вкл.
Заведение и отслеживание состояния заявки в он-лайн на портале Dell TechDirect недоступно вкл.
* Время прибытия на место и доступность услуги зависит от места эксплуатации
**Входит только в уровень ProSupport 4 Hr Mission Critical. Доступность услуги зависит от места эксплуатации
***Полный список продуктов, по которым возможно решение проблем межсистемного взаимодействия приведен по ссылке http://www.Dell.com/CollaborativeSupport.
****Для уровня обслуживания Mission Critical Dell создает и использует выделенный, круглосуточно работающий  склад непосредственно в городе, где расположены системы (4 часовая доступность). Эта услуга доступна для гг. Киев, Львов, Днепропетровск, Донецк
*****При общем количестве систем Делл от 50 штук. 2 инженера Заказчика должны пройти бесплатное он-лайн обучение по замене компонент в системах Делл.
******Для систем Power Edge, Power Connect, Power Vault, Equallogic, Compellent.